When you shop at Hair Basket Malls, our intent is to bring you everything you've ordered as quickly as possible. There are times, however, when, due to unforeseen circumstances, an item may be temporarily Out of Stock.
Back Order
When this happens, your order will be processed as usual, with your credit or bank card charged for the full amount of your order. You will then immediately be sent all items you've ordered that are in stock at that time. All remaining items you've ordered which are Out of Stock are placed for you on Back Order.
15 to 20 days
We will then make every effort to acquire those items for you and send them out via USPS (at no additional cost to you) to fulfill your order within 15 to 20 days. If we are unable to do so, you credit or bank card or paypal account will be issued an immediate credit for the amount of your order we were unable to fulfill.
Order's Status
We'll always tell you as soon as your order is processed if anything is being placed on Back Order. You will be sent an email from our Customer Service team informing you of these actions each step of the way, so you will always know your order's status. You will never need to contact Customer Service; they will always keep you informed.
No additional cost
We have adopted this policy to better serve you, our customers, as we want to make your order process as easy as possible as well as bring you every item you've ordered in a reasonable amount of time at no additional cost.
When you shop at Hair Basket Malls, our intent is to bring you everything you've ordered as quickly as possible. There are times, however, when, due to unforeseen circumstances, an item may be temporarily Out of Stock.
